Last updated: 29 October 2026
This policy covers the regions we ship to, what shipping costs and how we handle customs. Purchases from our smart coolers are collected on-site and have no shipping cost.
1. Where we ship
We ship to:
- South Africa
- United States
- European Union countries and the United Kingdom
- Other countries on request. Please contact us before ordering.
If your country is not available at checkout, email support@snapgrabgo.shop and we will tell you whether we can arrange delivery.
2. Shipping rates
Shipping costs are calculated at checkout based on the weight and size of your order and your delivery address. You will see the exact shipping cost before you pay.
| Order type | How the rate is set |
|---|---|
| Standard parcels | Calculated at checkout by weight and destination |
| Large items and equipment (such as coolers) | Freight quote confirmed with you before payment is taken |
| Free shipping | Offered on orders over R1000, in South Africa |
All shipping prices are shown in the currency of the shop and include applicable taxes where required.
3. Handling and delivery times
Orders are processed in 1 to 3 business days. Delivery estimates for each region are listed in our Delivery Policy.
4. Customs, duties and taxes
For shipments outside South Africa, import duties, VAT and customs fees may be charged by the destination country. These charges are not included in our prices or shipping costs and are the buyer’s responsibility, unless we tell you otherwise at checkout. Customs rules vary, so please check with your local customs office if you are unsure.
5. Tracking
We email you tracking details once your order is dispatched, where the courier provides them. For freight deliveries we will share a contact for the delivery team.
6. Restrictions
We do not ship perishable food and drink. Some products may be restricted in certain countries. If we cannot ship an item to you, we will tell you and refund any payment taken.
7. Damaged, lost or wrong shipments
If your order arrives damaged or incorrect, or does not arrive, please follow the steps in our Delivery Policy and Refund Policy.
8. Questions
Email support@snapgrabgo.shop or WhatsApp +27 64 810 4415.
