Last updated: 29 October 2026
This policy explains how and when you receive what you buy from us.
1. Purchases from our smart coolers
Items from our smart coolers are collected by you at the time of purchase. There is no delivery. Your receipt is emailed or messaged to you immediately after the session ends.
2. Orders from our online shop
Order processing. After payment is confirmed, we process orders within 1 to 3 business days (Monday to Friday, excluding public holidays). You will receive an order confirmation email straight away and a dispatch email with tracking details when your order leaves us.
Estimated delivery times. Delivery times start from the dispatch date and depend on your location and the product.
| Destination | Standard parcels | Large items and equipment |
|---|---|---|
| South Africa | 2 to 7 business days | 5 to 15 business days |
| United States | 7 to 14 business days | 15 to 30 business days |
| Europe and United Kingdom | 7 to 14 business days | 15 to 30 business days |
| Rest of the world | 10 to 21 business days | Quoted on request |
These are estimates, not guarantees. Delays can be caused by couriers, customs, weather and public holidays.
3. Smart coolers and equipment
Coolers and other large equipment are shipped by freight or special courier. We confirm the delivery date with you in advance. Delivery is to a ground-level, accessible location unless we agree otherwise. Please make sure someone is available to receive the goods and that the delivery point has a suitable power supply. Where installation or set-up is included in your order, our technician will confirm a date and time with you.
4. Delivery address
Please check your delivery address at checkout. We cannot be responsible for orders sent to an incorrect address that you provided. If you spot a mistake, contact us immediately, and we will try to change it before dispatch. Some products cannot be delivered to PO boxes.
5. Receiving your order
Please check the parcel when it arrives. If the packaging is visibly damaged, note this with the courier and contact us within 7 days of delivery with photos. Ownership and risk of loss pass to you when the goods are delivered to the address you gave.
6. Missed deliveries
If the courier cannot deliver, they will normally try again or leave a collection notice. If a parcel is returned to us, we will contact you to arrange redelivery. Additional delivery costs may apply.
7. Late or lost orders
If your order has not arrived within the estimated time, email support@snapgrabgo.shop or WhatsApp +27 64 810 4415 with your order number. We will trace it with the courier. If it is confirmed lost, we will send a replacement or refund you in full.f
