Last updated: 26 October 2026

This policy explains how Snap Grab Go (“we”, “us”, “our”), collects, uses and protects your personal information when you visit our website, buy from our online shop or use one of our smart coolers. We handle personal information in line with the data protection laws that apply to us, including the Protection of Personal Information Act (POPIA) and, where it applies, the GDPR.

1. Who is responsible for your information

Snap Grab Go, is the responsible party (data controller). You can contact us at support@snapgrabgo.shop or on +27 64 810 4415.

2. What we collect

• Contact details: your name, email address, phone number and, for shop orders, your delivery and billing address.
• Account details: your login details and order history if you create an account.
• Purchase details: the items you take from a cooler or order from the shop, the time, the location and the amount charged.
• Payment confirmation: we receive confirmation from our payment provider that a payment succeeded or failed. We do not receive or store your full card number or security code.
• Cooler data: images and sensor readings from the cooler, used to recognise which items were taken.
• Website data: device and browser type, pages viewed and approximate location, collected through cookies and similar tools.
• Messages you send us: emails, WhatsApp messages and any photos you send us when asking for support.

3. How we use your information

• To process payments and complete your purchases
• To deliver shop orders and install or service equipment
• To provide receipts, support, refunds and responses to enquiries
• To keep our coolers stocked, working and secure, and to prevent fraud and misuse
• To improve our website, products and service
• To send news and offers, only if you have agreed. You can unsubscribe at any time.
• To meet legal, tax and accounting duties

Where the GDPR applies, our legal bases are performing our contract with you, our legitimate interests in running and securing the service, your consent (for marketing and non-essential cookies) and legal obligations.

4. Cameras and sensors in our coolers

Cameras and sensors inside the cooler are used only to recognise which items are removed or returned so that you are charged correctly. They are not used to identify people or to track you. Images used for item recognition are kept only as long as needed to check charges and resolve disputes, then deleted or anonymised.

5. Payments

Payments are handled by a third-party payment provider that follows the Payment Card Industry Data Security Standard (PCI DSS). Your card details are entered with the provider and are not stored on our servers.

6. Who we share information with

We do not sell your personal information. We share it only with:

• our payment provider, to take payment and prevent fraud
• couriers and delivery partners, to deliver your order
• website, email and hosting providers who help us run the business
• professional advisers, and authorities where the law requires it
• the organisation that hosts the cooler, only in general terms (for example sales totals), never your personal details

These providers may only use your information to provide their services to us.

7. International transfers

Our providers may process information outside your country. Where this happens we take reasonable steps to make sure your information stays protected, for example by using providers that follow recognised data protection standards.

8. How long we keep information

We keep information only as long as we need it for the purposes above. Order and payment records are normally kept for [5] years for tax and accounting purposes. Support messages are kept for [2] years. Marketing details are kept until you unsubscribe.

9. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) on our website. No system is completely secure, so we cannot guarantee absolute security.

10. Cookies

We use essential cookies to make the shop and cart work, and optional cookies to understand how the site is used. You can manage or refuse optional cookies through the cookie settings on our website or in your browser.

11. Your rights

You may ask us to access, correct, delete or restrict the use of your personal information, to object to its use, to withdraw consent, and to receive a copy of it. To use any of these rights, email support@snapgrabgo.shop. We will reply within 30 days. If you are not satisfied, you may complain to your data protection authority, such as the Information Regulator in South Africa or your local authority in the EU.

12. Children

Our services are not directed at children under 18, and we do not knowingly collect their personal information. A parent or guardian who believes a child has given us information should contact us so we can delete it.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.